FAQs
Q: How long does it take to install POS equipment at the site?
A: Typically, it takes about 12 working days after the applicant signs the agreement.
Q: How is the equipment operated?
A: When installed at the site, training will be provided by the technician installing the equipment to ensure easy operation.
Q: Who should I contact if a POS transaction is not recorded in my account?
A: Call our POS toll-free number and follow the instructions that will allow you to send the claimed receipts and unsettled amounts and have them recorded on your account.
Q: Do I have to keep the receipts of every transaction?
A: Yes, these receipts should be kept in a secure place for at least two years. Any dispute from cardholders regarding a POS transaction can be challenged if you have a receipt to prove that the transaction took place you can avoid any discrepancies. Copies of the slips (receipts) will be requested within seven days from the day of the dispute. If a receipt is not provided, we will consider the objection of the cardholder valid and will offset the amount of the transaction from the merchant’s account.
Q: For POS faults, paper rolls or ink requests, what do I need to do?
A: Contact our toll-free number. Follow the instructions and the maintenance team should be available within three hours to provide the needed support.
Q: Who owns the POS terminal?
A: The POS terminal remains the property of Al Rajhi Bank