FAQs

 


 

What Are Cash Management Services?
Cash Management services include physical cash & check collection from your business premises to our designated cash centers and a host of online cash management solutions.
What Are The timings For Providing Cash Management Services From My Premises?
We give our customers the option to indicate their preferred time for cash collection and delivery between 11:00 hours and 19:00 hours. A daily service is then developed for each customer matching as closely as possible with the indicated preference time.
When Will Be The Collected Cash Credited to My Account?
If all the information provided by you on cash collection receipt is complete and correct, cash collected can be credited to your account on the same day.
Can I Appoint a Representative To Perform My Transactions On My Behalf?
Yes you can appoint a representative to perform your transactions on your behalf.  Your representative will then be responsible for any transactions carried through this connection.
What Are Online Cash Management Services?
Online cash management services include online, sweeping, pooling, transfers, payroll management, and bill payments.
What is The Online Sweeping Service?
This service allows you to move money between related accounts on a periodic basis.
What is The online Pooling Service?
Pooling service allows you a virtual consolidation of balances for reporting and analysis purposes. Pooling differs from Sweeping on that no funds movement occurs, the function is only of reporting nature.
What Are The Levels of Authorization On Online Cash Management Services?
For any financial transaction there is a 3 level authorization process to provide greater control.
What Types of Enquires Can I Make Using Your Online Cash Management Services?
Our online Cash Management Solution enables you to inquire in real-time, 24 hours a day, about various aspects of your cash management.  It allows you to retrieve several types of statements and get transaction advice.  You can download your statements directly to your computer for an offline review, whether for archiving or for accounting purposes.
Is There Any Search Facility Within My Cash Management Services?
A powerful search facility is available in all functions to view particular transactions or details by specifying date range, amount range or transaction type.
Do I Need To Develop Some In-House Interface/Application to Use The service?
No, you do not need to have any in-house I.T. related development.  All our services are web based applications.
Do I Need Training To Use Your Online Cash Management Services?
Once you sign for the service, our qualified staff will train your administrator who can later train other staff.  Moreover, our round the clock helpline is there to provide help to our valuable customers whenever they need it.

Did You Know? We now operate in Malaysia, Kuwait and Jordan.