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Solving your problem is an important part of our continuous improvement process.

We believe that the most effective and fastest way to resolve complaints and achieve customer satisfaction is to deal with the issue at the point where the service was provided.  However, in addition, complaints can be made in several ways:


Our standard for resolving complaints with most services in the Kingdom is no more than 2 working days.

Click here to download complaint Fax Form.

Did You Know? Our debit/credit cards are issued instantly at any branch.