Contact Us

Solving your problem is an important part of our continuous improvement process.

We believe that the most effective and fastest way to resolve complaints and achieve customer satisfaction is to deal with the issue at the point where the service was provided.  However, in addition, complaints can be made in several ways:

  • Telephone (Toll Free): 800 122 8888
  • Fax: +966 11 211 9368
    Branch: Visit any one of our business branches
  • Contact us through email

Our standard for resolving complaints with most services in the Kingdom is no more than 2 working days.

Download complaint Fax Form

Did You Know? We provide our female customers access to over 118 dedicated centers