International Finance Magazine (IFM) announced Al Rajhi Bank has won 2017 awards for "Best Mobile Banking App" and "Best Customer Centric Social Media Team" in Saudi Arabia.
The award is part of the magazine's initiative to celebrate and recognize companies excelling in the financial sector that make significant contributions to raising standards and adding value and innovation to the industry.
The award jury stated that Al Rajhi Bank was leading in modern electronic channels that meet customer needs and their banking objectives, while saving time and effort.
In its official result announcement, IMF considered Al Rajhi Bank the link between customers' requests and modern financial products. The Bank's recent efforts in developing the "Al Mubasher for Retail" mobile application put financial services at the disposal of customers to meet all their banking needs, which confirms the bank's dedication to provide quality customer service.
Al Rajhi Bank’s mobile application works on all operating systems and is one of the most important alternative and leading banking channels. Through the App., customers can perform several banking transactions such as prepayments for credit card, early financing payment, ATM location and currency conversion, to name a few. Such an innovation and efficient App. provides customers with a more enjoyable banking experience.
Believing the objective of an electronic system goes beyond simply providing a traditional customer service channel, Al Rajhi Bank is keen to enhance the electronic system to recognize the diversity of individual customer needs and their usage then provide the best options and solutions that suit each customer’s experience and behavior in a practical and easy way.
The Bank continues to adapt modern ideas and concepts in its operations to provide a clear model of interaction and interest in different customer segments and benefit from their electronic banking experience.
According to expert ratings, Al Rajhi Bank digital banking channels meet several precision standards including security, browsing, efficiency, importance, innovation, accuracy, modernization, homogeneity, familiarity, ease of use, responsiveness, and pace.