Al Mubasher Retail
Al Mubasher Retail is the internet banking service from Al Rajhi Bank that allows you to do most of your banking transactions anytime, anywhere with convenience and in a completely secured environment.
What you can do through Al Mubasher Retail
- Enquire about your account details
- Pay your utility bills (telephone, mobile phone, electricity, and water)
- Pay government fees (passport services, civil services, and traffic)
- Subscribe to IPO and sell IPO stocks
- Transfer money to Al Rajhi Bank accounts, local banks accounts, and international bank accounts
- Enquire about your credit card balance and do payments
- Subscribe to investment funds
- Activate, modify and cancel your standing orders
- Buy internet ADSL cards, phone cards, stock price cards and more..
How you can register
Click here to register and follow the easy instructions.
Before you register
1. Make sure you have your mobile number added through any Al Rajhi ATM. On the main ATM menu:
- Choose “Other Operations”
- Choose “Mailing Address” or Choose Add/Change Mobile Number
- Add your mobile number and confirm
2. Make sure you have a valid Al Rajhi ATM card
The New International Account Number “IBAN”
Your IBAN
The IBAN is the new international account number for any bank account. You can find your IBAN number appearing in “Al Rajhi Online” (Al Mubasher) account statement. Simply click on the "Statement" link under the "Current Account" submenu and notice your IBAN appearing adjacent to your 15 digit account number.
Click here to read more details about IBAN
Beneficiary IBAN
In order to make transfers to local banks your beneficiary account number must be in a 24 digit IBAN format. You will not be allowed to make a local bank transfer to a beneficiary with a non IBAN format account number. In order to ensure that all your local bank beneficiaries have IBAN format account numbers you are requested to do the following:
Login to “Al Rajhi Online” (Al Mubasher) and click on "beneficiaries" link under the "Transfers" sub menu. If your beneficiary account number appears in 24 digit format starting from "SA" then your beneficiary's account is already updated with the IBAN format. If your beneficiary's account does not start with a "SA" then you must do the following:
- Ask your beneficiary to obtain his IBAN from his Bank
- Delete the existing beneficiary
- Add it again with the IBAN format account number that you have acquired from your beneficiary
Security Tips
- SMSs and e-mails that you receive from Al Rajhi Bank do not contain any personal information like the name of a person, the mobile number...etc
- Al Rajhi Bank never asks for any personal information through SMS or e-mail. Do not reply to any SMS or e-mail with any kind of information even if it has been asked explicitly
- Al Rajhi Bank never asks for your credit card number through the website or the SMS or the e-mail
- Al Rajhi Bank does not ask for the ATM card number, its PIN number or the current account number except during the registration to or when resetting the password on the internet banking service
- When you receive any SMS or e-mail on a prize winning or a discount or special offers, always call Al Rajhi Bank customer service center
- Report any suspicious SMS and/or email to Al Rajhi Bank customer service center
- When you visit the internet banking service, make sure that:
1.The correct address appears in the address bar
2.The lock symbol appears as closed
Example: Microsoft Internet Explorer
- When visiting the internet banking service “Al Rajhi Online” (Al Mubasher), always verify the authenticity of the web site
- Please assist Al Rajhi Bank in forwarding these security hints to your friends and relatives to protect them
- Change your password regularly (at least every 90 days) and take precautions to keep it safe
- Choose a password that is hard to guess or identify as relating to you
- Don’t use the same password you use for other purposes
- Don’t disclose your password to anyone. We will never ask you to divulge your password or other personal information
- In addition to being protected by using up-to-date antivirus software you should also regularly use software to remove Spyware from you computer, as these programs record information about your Internet use and transmit it without your permission
- Always log off Online Banking session properly when you've finished using it.
- Beware of websites offering free software or applications - don't download software unless you are sure the site is genuine and the application is not harmful
- Look for actual phone numbers or physical addresses for the company on the site if you're unsure whether a website is genuine or reputable
- Be careful about using other computers - only access Online Banking on computers you know have up-to-date security software
- Protect your home WiFi (wireless) network if you are using one
- Don’t use unsecured WiFi (wireless) networks either public or private
International Mobile Number
We are proud to announce our latest feature in Online Banking as part of our continuous effort to achieve the highest standards in security and simplicity. You can now enter your international mobile number in our records to receive an SMS OTP (One Time Password) as a second authentication method whenever and wherever you are. Follow these easy steps to update your mobile number:
- Through Al Rajhi ATM
If you are about to travel and are already aware of the mobile number you will be using at your travel destination, then you may proceed to any Al Rajhi Bank ATM to insert it.
To do so simply follow these steps:
a. Press “Other Operations”
b. Press “Add/Modify Mobile Number”
c. Press “International Mobile Number”
d. Insert your international mobile number along with the country code. You must enter the full number, including the country code prefix, without (+) or (00)
Example: Enter 447503668399, where
0044 or +44 is the country code of UK and
07503668399 is the mobile number.
- Through Electronic Banking Registration (Al Mubasher Retail)
If you are residing outside Saudi Arabia then you can insert your international mobile number through Al Mubasher Retail.
The insertion of mobile number through the Electronic Banking Registration module requires 3 important steps:
Step 1: Add the mobile number on the Electronic Banking Registration
Step 2: Perform a “Cash Withdrawal” transaction on any ATM within 24 hours of adding the mobile number
Step 3: Activate the mobile number through the Electronic Banking Registration
Please consider the following while changing your mobile number:
- The number you enter here will overwrite any existing mobile number that you have entered before. If you wish to reset the KSA number, you need to enter it again using any Al Rajhi ATM in Saudi Arabia
- A customer can specify only one mobile number at a time; multiple mobile numbers are not permitted
- You cannot enter a number used by another customer
- You cannot enter a KSA mobile number
- You must enter the full number, including the country code prefix without the (+) or (00)
Example: Enter 447503668399, where
0044 or +44 is the country code of UK and
07503668399 is the mobile number.
- After adding the international mobile number, you must activate it within 24 hours:
a. Perform a “Cash Withdrawal” transaction from any ATM using the ATM card you used to enter to this page
b. Login to the Electronic Banking Registration module within 24 hours of adding the mobile number
c. Activate the international mobile number by entering the “Transaction Amount (in foreign currency)” and the “Currency Type”
d. Al Mubasher Retail will validate the data. If successful, you will receive a message on your international mobile number confirming the addition
e. If you do not activate the number, you will not receive messages on it, and all the messages will be sent to your previous registered number
- International OTP messages expire after 15 minutes
- You can change your international mobile number maximum 5 times in a year
