Solving your problem is an important part of our continuous improvement process.
We believe that the most effective and fastest way to resolve complaints and achieve customer satisfaction is to deal with the issue at the point where the service was provided. However, in addition, complaints can be made in several ways:
- Telephone (Toll Free): 800 122 8888
Fax: +966 11 211 9368
Branch: Visit any one of our business branches
- Contact us through email
Our standard for resolving complaints with most services in the Kingdom is no more than 2 working days.
- Sharia Complaint Financing
- Competitive Annual Percentage Rate
- Ability to finance the advance payment
- Ability to delay the finance principle and deduct part of the monthly installment (profits only) during the construction period up to a maximum of 24 months
- Step up financing solution on various products.
- Military support feature for the advance payment is up to SR 140,000 according to the admission criteria of the program
- Civil support for advance payments of up to SR 140,000 (age 50 and over) according to the admission criteria of the program
- Calculate the amount of residential support as part of the customer's income
- Annual Percentage Rate starts from 5.82% for Ijarah products
- Management fees equal to 1% of finance amount or SAR 5,000 whichever is less
Terms and Conditions
What happens if I want to sell the property before the financing is paid off?You would need to make an immediate repayment of the principle outstanding amount by way of early settlement and we would transfer the title in your name or to the person you requested.