Al Rajhi Bank remained committed to the frequent and effective engagement with all stakeholders, seeking to understand and prioritise their interests and concerns in a rapidly evolving operating environment. The Bank is also keenly aware of how this operating environment and emerging market trends affects its ability to sustainably deliver value to each stakeholder group, and to derive value from them in turn.

While the range of stakeholders that impact the Bank’s performance, and are impacted by the Bank’s performance, is extensive, Al Rajhi Bank has been able to better manage these vital relationships by categorising them into key stakeholder groups, effectively incorporating their expectations into its strategy, to drive sustainable value creation.

Stakeholder engagement process

The Bank maintains a continuous stakeholder engagement process to ensure it remains effectively engaged and responsive to meet evolving challenges, enhance its business model, and provide timely communication and solutions to address stakeholder needs. This successful stakeholder engagement process is demonstrated in the graphic below:

Mode and frequency of stakeholder engagement

Stakeholder group	Topics of engagement	Mode of engagement	Frequency of Engagement
			ANN	QUA	MON	AR	CON
Investors	Financial Performance Strategy Governance Shareholder Returns Business Expansion Plans Risk Management Sustainable Growth	General Assembly Meeting
		Extraordinary General Meetings
		Annual Report
		Interim Financial Statements
		Investor Earnings Call
		Investor Roadshows and Presentations
		Investor Disclosures
		Press Conferences and Releases
		Announcements made on the Saudi Stock Exchange
		Corporate Website
		One-on-one Discussions
		Feedback Surveys
Customers	Banking Hours Customer Security and Privacy Service Quality Financial Inclusion Affordability of Services and Convenience Grievance Handling Mechanism Financial Education and Literacy Financial Support for Revival of Business Specialised Needs	Branches
		Service Centres
		ATM Network
		Online Banking
		Mobile App
		Corporate Website
		Print and Electronic Media
		Social and Conventional Media
		Customer Satisfaction Surveys
		Customer Visits
		Customer Queries and Complaints
		Net Promoter Score (NPS)
Business Partners	Contractual Performance Future Business Opportunities Maintaining Healthy Relationships Timely Settlement of Dues Ease of Working Growth Potential Fintech and Other Collaborations	Supplier Relationship Management
		On-site Visits and Meetings
Employees	Performance Standards Career Planning Training and Development Corporate Values Corporate Strategies and Plans Trends in Banking Saudisation Remuneration and Benefits Employee Loyalty and Recognition CSR Programmes	Induction and Training Programmes
		Key Performance Indicators (KPIs)
		Al Rajhi Academy
		Career Development Guidance
		Internal Communications
		Staff Societies
		Volunteerism
		HR Management System
		Employee Self-Service App SAHL
		Employee Engagement Survey
Government Authorities and Regulators	Financial Performance Strategy Governance Business Expansion Plans and Sustainable Growth Risk Management Saudisation Employment Opportunities Contribution to Economic Development and Diversification	Consultations
		Relationship Building Meetings
		Informal Briefings and Communications
		General Assembly Meeting
		Extraordinary General Meetings
		Annual Report
		Interim Financial Statements
		Announcements made on the Saudi Stock Exchange
Society and Environment	Financial Inclusion Affordable Financing for Disadvantaged Segments Community Empowerment Assistance to Disadvantaged and Vulnerable Groups Saudization Employment Opportunities Microfinancing and MSME Support Environmental Performance	Delivery Channels
		ESG Report (Integrated with Annual Report)
		Press Releases and Media Briefings
		Informal Briefings and Communications
		Public Events
		Corporate Website
		Educational Projects
		Youth Development and Employment Projects
		Microfinancing for Women
		Programmes for MSMEs
		Assistance to the Needy and Vulnerable through CSR Projects

ANN – Annually | QUA – Quarterly | MON – Monthly | AR – As Required | CON – Continuous