Key stakeholder groups

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Identifying stakeholder groups and understanding the mutual beneficiality of constantly evolving relationships between the Bank and each group remains critical to the successful implementation of our BOTF strategy. The Bank is keenly aware of how emerging trends in the operating environment affects its ability to sustainably deliver value to each stakeholder group, and to derive value from them in turn. Al Rajhi Bank considers it an utmost priority to understand its stakeholders and their concerns, and goes to great lengths to stay informed by effectively and frequently engaging with those that matter most to its operations.

The range of stakeholders that directly or indirectly impact the Bank’s performance, and are impacted by the Bank’s performance, is extensive, but by categorising them as follows, Al Rajhi Bank has been able to better manage stakeholder relationships by incorporating their concerns and expectations into our strategy, and drive sustainable value creation.

Stakeholder engagement process

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The Bank maintains a continuous stakeholder engagement process as demonstrated in the graphic below. It is a process that ensures the Bank remains engaged and responsive to meet evolving challenges, sustain and improve our business model, and provide timely and reliable communication and solutions to address stakeholder concerns.

Mode and frequency of stakeholder engagement

ANN – Annually | QUA – Quarterly | MON – Monthly | AR – As Required | CON – Continuous