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Staying true to the principles of Shariah through our products, services and operations
sustainable development
stakeholders
GRI
2-29
alrajhi bank continued to engage with its stakeholders during the reporting period, seeking to understand their concerns and needs in a rapidly evolving operating environment. With the launch of the new ‘harmonize the group’ strategy, the bank’s commitment to key stakeholders has been further accentuated, effectively incorporating their expectations into the new strategy to drive sustainable value creation during and beyond the three-year strategy cycle.
In order to nurture, strengthen and better manage these vital stakeholder relationships, alrajhi bank has categorised all stakeholders into key groups, so that the bank is well-informed and equipped to capably prioritise and address their needs and concerns.
Stakeholder engagement process
In order to remain effectively and frequently engaged with its stakeholder groups, alrajhi bank has established a stakeholder engagement process that allows for continuous improvement through timely communication, responsiveness, and transparency. This stakeholder engagement process is captured in the graphic below:
Mode and frequency of engagement
| Stakeholder group | Topics of engagement | Modes of engagement | Frequency of engagement | ||||
| ANN | QUA | MON | AR | CON | |||
Investors |
|
General Assembly Meeting |  |
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| Extraordinary General Meetings | |
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| Integrated Annual Report with ESG Disclosure |
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| Interim Financial Statements | |
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| Investor Earnings Call | |
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| Investor Roadshows and Presentations | |
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| Investor Disclosures | |
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| Press Conferences and Press Releases | |
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| Announcements made on the Saudi Stock Exchange |
|
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| Dedicated Page on Corporate Website | |
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| One-on-One Discussions | |
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| Feedback Surveys | |
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Customers |
|
Branches | |
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| Service Centres | |
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| ATM Network (with accessibility features) |
|
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| Online Banking | |
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| Mobile App (with accessibility features) | |
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| Corporate Website | |
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| Digital Media and Conventional Media | |
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| Customer Satisfaction Surveys | |
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| Customer Visits | |
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| Customer Queries and Complaints | |
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| Net Promoter Score (NPS) | |||||||
| Business partners  |
|
Supplier Relationship Management | |
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| On-site Visits and Meetings | |
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Employees |
|
Induction and Training Programmes | |
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| Key Performance Indicators (KPIs) | |
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| alrajhi Academy | |
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| Career Development Guidance | |
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| Internal Communications | |
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| Staff Societies | |
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| Volunteerism | |
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| HR Management Systems | |
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| Employee Self-Service App SAHL | |
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| Employee Engagement Surveys | |
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| Government authorities and Regulators  |
|
Consultations | |
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| Relationship Building Meeting | |
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| Informal Briefings and Communications | |
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| General Assembly Meeting | |
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| Extraordinary General Meetings | |
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| Integrated Annual Report with ESG disclosure |
|
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| Interim Financial Statements | |
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| Announcements made on the Saudi Stock Exchange |
|
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| Communities and environment  |
|
Multi-Channel Delivery | |
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| Integrated Annual Report with ESG Disclosure |
|
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| Press Releases and Media Briefings | |
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| Informal Briefings and Communications | |
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| Public Events | |
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| Corporate Website | |
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| Educational Projects | |
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| Youth Development and Employment Projects |
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| Microfinancing for Women | |
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| Programmes for MSMEs | |
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| Assistance to the Needy and Vulnerable through CSR Projects |
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ANN – Annually | QUA – Quarterly | MON – Monthly | AR – As Required | CON – Continuous