community development: focus areas

CSR journey

Since 2000, alrajhi bank has carefully monitored its social responsibility initiatives and projects, investing in major community development and environmental sustainability efforts. The bank remains committed to expanding financial accessibility while supporting progress across key social pillars, including healthcare, education, housing, and charitable initiatives. Through these efforts, the bank strives to help individuals lead secure, independent, and fulfilling lives, and to enable communities to grow and prosper sustainably. In advancing its social development agenda, the bank focuses on holistic programmes that enhance both individual wellbeing and community resilience, with an emphasis on long-term, meaningful impact.

In 2025, the bank formalised its commitment through the development and implementation of a Social Responsibility Strategy, aimed at establishing alrajhi bank as a leader in sustainable social development. The approach leverages the bank’s core values, strategic partnerships, and resources to achieve long-term, measurable impact across multiple areas of community wellbeing.

alrajhi bank’s Social Responsibility Strategy

alrajhi bank’s Social Responsibility Strategy envisions the bank as a leading institution distinguished by its steadfast commitment to sustainable social responsibility. Its mission is to leverage the bank’s expertise, resources, and partnerships to deliver sustainable programmes that foster social solidarity, empower communities, and generate a lasting positive impact.

At the heart of this strategy are the people it serves: the community, employees and their families, shareholders, and direct beneficiaries. By engaging with these groups through its community development initiatives, the bank ensures its programmes remain meaningful, inclusive, and impactful, building a strong foundation for long-term success.

The strategy is structured around five key pillars:

To ensure alignment with both institutional values and national priorities, the Social Responsibility Strategy is guided by the bank’s Social Responsibility Policy and the National Platform for Social Responsibility and established CSR practices, which brings together government, private sector, and non-profit actors to create sustainable community impact in line with the UNSDGs and the Saudi Vision 2030.

alrajhi bank’s Social Responsibility Policy

The bank’s Social Responsibility Policy explicitly follows the governance principles under SAMA’s guidance and focuses on broad social priorities spread across four core focus areas:

1Responsibility towards internal environment

alrajhi bank is committed to fostering a healthy and supportive work environment for all employees. The bank prioritises the security and safety of both staff and customers by fully meeting all applicable building safety and security requirements. Strict hygiene standards are maintained to promote good health and wellbeing, while an environment of cleanliness and orderliness is maintained to enhance productivity. Additionally, alrajhi bank actively works to strengthen social ties and relationships among its staff, fostering a cohesive and positive workplace culture that supports employee wellbeing and engagement.

2Responsibility towards employees

The bank is dedicated to supporting employee wellbeing and stability by strengthening the social and human dimensions of its workforce. These efforts contribute to business growth and success while fostering strong relationships across the organisation. In collaboration with the Human Resources Group, the bank also enhances employee loyalty and actively attracts, develops, and retains top talent and competencies.

3Responsibilities towards the bank’s shareholders and customers

In fulfilling its responsibilities toward shareholders, the bank is committed to transparent disclosure of information in line with the guidance issued by SAMA and the bank’s internal disclosure policy. It ensures the authenticity of its Shariah-compliant services and financial dealings and continuously seeks creative ways to leverage technology to enhance customer service. To save customers’ time and effort, the bank uses modern branch designs, advanced ATMs, and comprehensive digital services, with a strong focus on the continuous improvement of these offerings. In addition, the Social Responsibility Unit collaborates with the Retail and Corporate Branch Network Department to deliver high-quality banking services, develop new products, and ensure that all offerings meet the requirements of Islamic Shariah and the applicable regulatory standards.

4Responsibilities towards the community

The bank ensures that all its products comply with Shariah principles, in adherence to the resolutions monitored by the Shariah Authority and audited by the Shariah Audit Department. These practices are governed by the Shariah Group Policy in accordance with Resolution No. (317) and guided by the Shariah Policy and Procedures Manual, which outlines key aspects such as introduction, quality, and the significance of audit.

To promote environmental sustainability, the bank utilises smart applications to manage electricity and water consumption, minimise paper use, recycle wastepaper, and enhance both internal and external electronic communication in coordination with the Administration Department.

The bank is also dedicated to empowering youth by providing opportunities for professional development and employment. Through initiatives such as summer training programmes offered by the Training Department, it helps young individuals prepare for the job market and build successful careers.

Social responsibility initiatives are implemented under a well-defined procedure, ensuring that assistance is provided exclusively to official and registered non-profit organisations that possess valid legal documents and financial reports verifying their activities.

Funding is allocated to programmes and projects that demonstrate clear objectives, defined timelines, detailed implementation mechanisms, sound financial plans, and effective follow-up procedures. Priority is given to fundamental development initiatives, awareness campaigns, and creativity development programmes that offer sustainable, long-term impact. The bank also promotes gender-inclusive programmes that align with its core principles, values, and the cultural and societal context of each region. All initiatives are authorised by the CEO, endorsed by the Board of Directors, and approved by the General Assembly. Donation disbursements are supported by formal agreements detailing operational expenses, and all programme-related documentation is maintained for subsequent review and verification.