alrajhi bank’s approach to ESG

alrajhi bank’s sustainability strategy serves as the foundation of its vision of sustainable development and guides the integration of ESG principles across all business functions and decision-making processes of the bank.

alrajhi bank’s sustainability priorities are structured around four strategic pillars: Supporting Vision 2030 and KSA Net Zero, Creating a Digital Future, Conducting Responsible Business with Good Governance, and Fostering Ties with Communities. Together, these pillars translate national aspirations and stakeholder expectations into clear focus areas and measurable indicators that guide the bank’s long-term value creation.

Pillar 01: Supporting Vision 2030 and KSA net zero

Under this pillar, the bank aims to accelerate Saudi Arabia’s economic diversification and climate ambitions by expanding its corporate loan and mortgage market share to support economic growth, Saudi home ownership, and the contribution of SMEs to the national economy. The bank also continues to steadily scale its green financing activities to help the Kingdom achieve net zero by 2060, while accelerating the transition to a cashless society by enabling digital transactions and through growth in POS terminal market share. Please read about the bank’s business portfolio here and green financing efforts here.

Pillar 02: Creating a digital future

The bank seeks to drive financial inclusion through customer-centric digital innovation. By leveraging data-driven insights to better understand customer needs, the bank delivers hyper-personalised banking solutions across digital channels. Fully digital customer journeys backed by a digital care banking platform enhances accessibility, service quality, and customer experience. The bank continues to modernise its technology landscape, strengthening operational efficiencies, resilience, and scalability, while enabling a seamless transition to a digitally enabled, customer-centric banking model. Please read all about the bank’s digitalisation and automation initiatives on page 187.

Pillar 03: Conducting responsible business with good governance

alrajhi bank upholds the highest standards of responsible banking through strong governance, ethical conduct, and rigorous Shariah compliance. Effective oversight by a board with a strong independent representation, together with robust policies, controls, and regulatory adherence, underpins the bank’s long-term stability and trust. Customer experience remains a core focus, while ongoing reviews of corporate governance frameworks, risk management practices, and compliance processes ensure transparency, accountability, and alignment with regulatory expectations across all operations. Please refer to page 179 for more information on customer experience and page 214 for more information on the bank’s corporate governance measures.

Pillar 04: Fostering ties with communities

The bank positions itself as an employer of choice by focusing on employee engagement, learning and development, and a diverse and inclusive workplace with equal employment opportunities and long-term career growth. It also strengthens its contribution to society by supporting local content through responsible procurement of local suppliers. The bank advances its social impact through donations and community initiatives that address priority social needs, reflecting its commitment to inclusive growth and its role as a responsible corporate citizen.