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    Decorative path

    sustainable development

    stakeholder engagement

    Stakeholder engagement is a cornerstone of alrajhi bank’s approach to sustainable development. The bank recognises that maintaining open, transparent, and continuous dialogue with its stakeholders is essential to building trust, anticipating emerging expectations, and aligning business strategy with stakeholder expectations. By actively engaging with diverse stakeholder groups including customers, employees, regulators, investors, and communities, the bank ensures that its decisions are informed, inclusive, and responsive to the dynamic environment in which it operates. This ongoing collaboration enables alrajhi bank to create shared value, strengthen relationships, and drive long-term resilience across its operations and the wider financial ecosystem.

    alrajhi bank’s stakeholders

    • Investors
    • Customers
    • Business partners
    • Employees
    • Society and environment
    • Government authorities and regulators

    Throughout the reporting period, alrajhi bank maintained proactive engagement with its stakeholders to gain a deeper insight into their evolving needs and expectations. To remain effectively engaged with its stakeholder groups, the bank has established a comprehensive stakeholder engagement process that enables continuous improvement through timely communication, responsiveness, and transparency.

    Mode and frequency of engagement

    Stakeholder group Topics of engagement Modes of engagement Frequency of engagement
    ANN QUA MON AR CON
    Investors
    • Financial Performance
    • Strategy
    • Governance
    • Shareholder Returns
    • Business Expansion Plans
    • Risk Management
    • Sustainable Growth
    • ESG Considerations
    General Assembly Meeting
    Extraordinary General Meetings
    Integrated Annual Report with
    ESG Disclosure
    Interim Financial Statements
    Investor Earnings Call
    Investor Roadshows and Presentations
    Investor Disclosures/Presentations
    Press Conferences and Press Releases
    Announcements made on the
    Saudi Stock Exchange
    Dedicated Page on Corporate Website
    One-on-One Discussions
    Feedback Surveys
    Customers
    • Banking Hours
    • Customer Data Security and Privacy
    • Service Quality
    • Financial Inclusion
    • Affordability of Services and Convenience
    • Digital Accessibility (to accommodate various impairments and disabilities)
    • Grievance Handling Mechanism
    • Financial Education and Literacy
    • Personalised Products and Services
    Branches
    Service Centres
    ATM Network
    (with accessibility features)
    Online Banking
    Mobile App (with accessibility features)
    Corporate Website
    Digital Media and Conventional Media
    Customer Satisfaction Surveys
    Customer Visits
    Customer Queries and Complaints
    Net Promoter Score (NPS)
    Business Partners
    • Contractual Performance
    • Future Business Opportunities
    • Maintaining Healthy Relationships
    • Timely Settlement
      of Dues
    • Ease of Working
    • Growth Potential
    • Fintech and Other Collaborations
    Supplier Relationship Management
    On-site Visits and Meetings
    Employees
    • Performance Standards
    • Career Planning
    • Training and Development
    • Corporate Values
    • Corporate Strategies and Plans
    • Trends in Banking
    • Saudisation
    • Remuneration and Benefits
    • Employee Loyalty and Recognition
    • Social and Environmental Advocacy
    Induction and Training Programmes
    Key Performance Indicators (KPIs)
    alrajhi Academy
    Career Development Guidance
    Internal Communications
    Staff Societies
    Volunteerism
    HR Management Systems
    Employee Self-Service App SAHL
    Employee Engagement Surveys
    Government Authorities and Regulators
    • Financial Performance
    • Strategy
    • Governance
    • Business Expansion Plans and Sustainable Growth
    • Risk Management
    • Saudisation
    • Employment Opportunities
    • Contribution to Economic Development and Diversification
    Consultations
    Relationship Building Meeting
    Informal Briefings and Communications
    General Assembly Meeting
    Extraordinary General Meetings
    Integrated Annual Report with
    ESG disclosure
    Interim Financial Statements
    Announcements made on the
    Saudi Stock Exchange
    Communities and
    Environment
    • Financial Inclusion
    • Affordable Financing for Disadvantaged Segments
    • Community Empowerment
    • Assistance to Disadvantaged and Vulnerable Groups
    • Saudisation
    • Employment Opportunities
    • Microfinancing and MSME Support
    • Environmental Performance
    • Corporate Social Responsibility
    Multi-Channel Delivery
    Integrated Annual Report with
    ESG Disclosure
    Press Releases and Media Briefings
    Informal Briefings and Communications
    Public Events
    Corporate Website
    Educational Projects
    Youth Development and
    Employment Projects
    Microfinancing for Women
    Programmes for MSMEs
    Assistance to the Needy and
    Vulnerable through CSR Projects

    ANN – Annual | QUA – Quarterly | MON – Monthly | AR – As Required | CON – Continuous

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