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sustainable development
stakeholder engagement
Stakeholder engagement is a cornerstone of alrajhi bank’s approach to sustainable development. The bank recognises that maintaining open, transparent, and continuous dialogue with its stakeholders is essential to building trust, anticipating emerging expectations, and aligning business strategy with stakeholder expectations. By actively engaging with diverse stakeholder groups including customers, employees, regulators, investors, and communities, the bank ensures that its decisions are informed, inclusive, and responsive to the dynamic environment in which it operates. This ongoing collaboration enables alrajhi bank to create shared value, strengthen relationships, and drive long-term resilience across its operations and the wider financial ecosystem.
alrajhi bank’s stakeholders
- Investors
- Customers
- Business partners
- Employees
- Society and environment
- Government authorities and regulators
Throughout the reporting period, alrajhi bank maintained proactive engagement with its stakeholders to gain a deeper insight into their evolving needs and expectations. To remain effectively engaged with its stakeholder groups, the bank has established a comprehensive stakeholder engagement process that enables continuous improvement through timely communication, responsiveness, and transparency.
Mode and frequency of engagement
| Stakeholder group | Topics of engagement | Modes of engagement | Frequency of engagement | ||||
| ANN | QUA | MON | AR | CON | |||
|
Investors |
|
General Assembly Meeting |
|
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| Extraordinary General Meetings |
|
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| Integrated Annual Report with ESG Disclosure |
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| Interim Financial Statements |
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| Investor Earnings Call |
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| Investor Roadshows and Presentations |
|
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| Investor Disclosures/Presentations |
|
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| Press Conferences and Press Releases |
|
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| Announcements made on the Saudi Stock Exchange |
|
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| Dedicated Page on Corporate Website |
|
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| One-on-One Discussions |
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| Feedback Surveys |
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|
Customers |
|
Branches |
|
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| Service Centres |
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| ATM Network (with accessibility features) |
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| Online Banking |
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| Mobile App (with accessibility features) |
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| Corporate Website |
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| Digital Media and Conventional Media |
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| Customer Satisfaction Surveys |
|
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| Customer Visits |
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| Customer Queries and Complaints |
|
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| Net Promoter Score (NPS) |
|
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|
Business Partners |
|
Supplier Relationship Management |
|
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| On-site Visits and Meetings |
|
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|
Employees |
|
Induction and Training Programmes |
|
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| Key Performance Indicators (KPIs) |
|
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| alrajhi Academy |
|
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| Career Development Guidance |
|
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| Internal Communications |
|
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| Staff Societies |
|
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| Volunteerism |
|
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| HR Management Systems |
|
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| Employee Self-Service App SAHL |
|
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| Employee Engagement Surveys |
|
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|
Government Authorities and Regulators |
|
Consultations |
|
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| Relationship Building Meeting |
|
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| Informal Briefings and Communications |
|
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| General Assembly Meeting |
|
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| Extraordinary General Meetings |
|
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| Integrated Annual Report with ESG disclosure |
|
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| Interim Financial Statements |
|
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| Announcements made on the Saudi Stock Exchange |
|
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|
Communities and Environment |
|
Multi-Channel Delivery |
|
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| Integrated Annual Report with ESG Disclosure |
|
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| Press Releases and Media Briefings |
|
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| Informal Briefings and Communications |
|
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| Public Events |
|
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| Corporate Website |
|
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| Educational Projects |
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| Youth Development and Employment Projects |
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| Microfinancing for Women |
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| Programmes for MSMEs |
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|
Assistance to the Needy and Vulnerable through CSR Projects |
|
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ANN – Annual | QUA – Quarterly | MON – Monthly | AR – As Required | CON – Continuous