ANNUAL REPORT 2021

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Value Drivers: 2021 at a Glance

Customer deposits

2021

SAR 512

2020 – SAR 383 Bn.

Increase: 34%

Retail financing

2021

42.2%

market share

2020: 38.6%

Earnings per hare

2021

SAR 5.90

2020 – SAR 4.24

Increase: 39%

Total mortgage

2021

SAR 171 Bn

2020 – SAR 104 Bn.

Increase: 63%

Digital: Manual ratio

2021 – 90:10

2020 – 83:17

Total capital adequacy ratio

2021

17.6%

2020 – 19.1%

Total assets

2021

SAR 624 Bn.

2020 – SAR 469 Bn.

Increase: 33%

Active digital users

2021

9.7 Mn.

2020 – 7.9 Mn.

Increase: 23%

Net income (after Zakat)

2021

SAR 14,746 Mn.

2020 – SAR 10,596 Mn.

Increase: 39%

Staff strength

Al Rajhi Bank KSA - 2021

9,360

2020 – 9,380

Employee volunteering hours

2021

18,315

2020 – 13,125

Saudisation rate

2021

SAR 97.3 %

2020 – 97.1%

Awards
  • 1st Place in Customer Experience according to the Saudi Central Bank
  • The bank won the largest number of awards in Sakani Forum (3Q2021):
    • Best Bank Award
    • Best Marketing Offer Award
    • Best Financing Agency in the Real Estate Advisor
    • Best Sales Representative Award
  • Global Banking & Finance Awards:
    • Best Retail Bank in 2021 for the GCC
    • Best Digital Bank in 2021 for KSA
    • Best Forex Trading Bank in 2021 for KSA
    • Best Bank for Treasury Activities in 2021 for KSA
  • Saudi Capital Market Awards:
    • Best Investor Relations Program in 2020
  • No. 1 in MENA and No.15 globally by market capitalisation among global banks
  • No. 1 retail bank in the Middle East in retail deposits and income
  • No. 1 distribution network in the Middle East by number of branches, POS, ATMs and remittance centres
  • No. 1 in banking transaction in KSA with around 544 Mn. transactions per month in 4Q2021
  • No.1 bank brand in KSA in Brand Finance (Banking 500 2021)
  • Largest customer base in KSA with over 12 million customers
  • Highest net promoter score in KSA banking sector
  • 90% of retail current accounts opened digitally
  • Highest rated Retail and Corporate Banking app in KSA in the iOS App Store
Intellectual capital

The Bank’s intellectual capital is what sets it apart from the competition and impacts its total market value. This capital encompasses intangibles that provide the Bank with a competitive advantage, future readiness, and the ability to meet stakeholder expectations. It comprises the Bank’s integrity and business ethics, corporate culture, systems and processes, intellectual property, capacity to innovate, accumulated knowledge and expertise, brands, and relationships etc., which are not reflected on the balance sheet. (Refer Stakeholders on page 38 for descriptions of other capitals.)

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