Value Drivers: 2020 at a Glance
SAR 383 Bn.
2019 – SAR 312 Bn.
SAR 104 Bn.
2019 – SAR 55 Bn.
2020 SAR 469 Bn.
2019 – SAR 384 Bn.
2020 – 38.7%
2019 – 35.3%
2020 – 83:17
2019 – 67:33
First to market in digital banking:
Signing of mortgage contracts online
End-to-end online application for car insurance
End-to-end online opening of current account for retail and SME customers
Addition of beneficiary via mobile number
Addition of beneficiary via QR code
Digital promissory note (SANAD)
(Refer Digital footprint and transformation on page 83)
Active digital users
2019 – 5.7 Mn.
Earnings per share
2019 – SAR 4.06
Total capital adequacy ratio
2019 – 19.9%
Total loans integrated for ESG factors
Net income (after Zakat)
SAR 10,596 Mn.
2019 – SAR 10,159 Mn.
(versus decrease in sector’s aggregate of 23% YoY)
2020 – 9,380
2019 – 9,683
Employee volunteering hours
2020 – 13,125
2019 – 16,265
2020 – 97.1%
2019 – 96.6%
ISO 22301:2019 certified Business Continuity Management System
ISO 9001:2015 certified Quality Management System of Tahweel
ISO/DIS 37301:2020 certification in Compliance
ISO 9001:2015 certified Quality Management System in Money Transfers
Award Winner of the International Business Magazine June 2020 for Best Omni Channel Remittance Provider in KSA
Winner of Financial Awards of International Finance April 2020 for Fastest Growing Omni Channel Platform in KSA
Winner of the 2020 Finnovex Award for Excellence in Digital Banking
Winner of the Paytech Award for Best Consumer Payments Initiative – Tahweel Al Rajhi – International and Domestic Remittances and Payments
Winner of the Paytech Award for Best Cross Border Payments Solution – Tahweel Al Rajhi – Cross Border Remittances and Payments
Winner of the Global Business Outlook Award 2020 – Tahweel Al Rajhi – Fastest Growing Money
One of the largest Islamic banks in the world
by assets and market capitalisation
No.1 retail bank in the Middle East
in retail deposits and income
No.1 Distribution network in the Middle East
by number of branches, POS, ATMs and remittance centres
No.1 in banking transactions in KSA
(representing four out of ten transactions)
No.1 bank brand in KSA
with a Brand Strength Index score of 84.7% (Brand Finance)
Largest customer base in KSA
with over ten million customers
High net promoter score in KSA
1 Mn. current accounts opened
via mobile banking app
First SME and Corporate Banking mobile banking app
Highest rating for Best Fintech and Banking app in KSA
in the IOS App store
The Bank’s intellectual capital is what sets it apart from the competition and impacts its total market value. This capital encompasses intangibles that provide the Bank with a competitive advantage, future readiness, and the ability to meet stakeholder expectations. It comprises the Bank’s integrity and business ethics, corporate culture, systems and processes, intellectual property, capacity to innovate, accumulated knowledge and expertise, brands, and relationships etc., which are not reflected on the balance sheet. (Refer Stakeholders on page 32 for descriptions of other capitals.)
Identifying the most valuable brands in the region, the inaugural BrandZ™ Top 30 Most Valuable Emirati and Saudi Brands 2020 ranking saw Al Rajhi Bank at No. 3 out of the 13 banking brands within the Top 30. The Bank maintained its top spot in the 2020 YouGov NextGen rankings in Saudi Arabia, remaining the most positively talked about brand amongst young adults in Saudi Arabia. The Bank embarked on its digital marketing journey in 2015 and, today, has one of the largest groups of social media followers of any Bank within the Kingdom.